Patient Care

At Madeley Practice we aim to provide our patients with the best quality care available.

Your Rights as our Patients

We are committed to giving you the best possible service we can achieve by working together.

You will always be treated with courtesy and respect.

You will always be offered the treatment we believe is appropriate for you, by a suitably qualified person.

We will provide information about our services in our practice leaflet, newsletter, website and through our staff.

We will make every effort to see you promptly. Medical emergencies will receive immediate attention and there will be a duty doctor available each day for urgent problems.

We will offer you an appointment with a doctor within two working days whenever possible. If your own doctor is not available, we will arrange for you to see another doctor.

Emergency cover will be available at all times outside normal surgery opening hours.

Medical advice is available 24 hours a day from NHS 111 by dialling 111.

We will tell you when the results of tests and X-rays are likely to be available and how to obtain them.

Repeat prescriptions requested will normally be available within two working days.

We will strive to promote good health through advice and preventative medicine.

We will respect your rights of confidentiality and rights to access medical records within the law.

We will try to deal at once with any problems or complaints which you bring to our attention and welcome your suggestions for improving our service to you.

What you can do for us

You are partners in the care you receive and we ask you to accept your own responsibilities in return.

If you are unclear about your treatment please ask. Try to follow any medical advice given you.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required.  A relative or friend of the patient would not usually be a suitable chaperone but clinicians will comply with a reasonable request to have such a person present as well as a chaperone.

You are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations

If you need a home visit, if possible please telephone before 10.30am.

Let us know as soon as you can if you cannot keep an appointment.

Please telephone after 2.00pm to obtain the results of investigations and X-rays.

Be understanding when your own consultation is delayed by someone else’s unexpected emergency.

Please treat your Surgery staff with due courtesy and respect.

Many illnesses can be prevented through healthy living. Ask about the health promotion activities on offer through the Surgery.

Screening programmes are invaluable in the early detection of certain illnesses. Please take advantage of them.