GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
To view the results of the most recent GP Survey for the practice, please click here.
CQC is the independent regulator of health and adult social care in England.
They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
CQC monitor, inspect and regulate services. Then they publish what they find, including performance ratings, to help people choose care.
To view the latest CQC report for the practice, please click here.
Quality and Outcome Framework (QOF)
‘The Quality and Outcomes Framework (QOF) is a voluntary annual reward and incentive programme for all GP practices in England, detailing practice achievement results. It is not about performance management but resourcing and rewarding good practice.’
You can view the results for the practice by clicking here.
Friends and Family Test
The Friends and Family Test (FFT) is a feedback tool for patients which aims to help identify what is working well within the service, and to improve the quality of any aspect of patient experience.
The feedback forms are located at reception if you would like to complete one.
The practice submits data from completed forms to NHS England.
PPG Patient Survey 2017
Please click here for the results of the Patient Survey undertaken by the Madeley Practice Patient Participation Group.
We were pleased that the overwhelming majority of patients felt they had sufficient appointment time, were listened to, left with a clear outcome and felt they had a way of moving forwards.
28% of patients were aware of the practice website. This number is gradually increasing from previous surveys. Most patients use the website to book appointments and to order repeat prescriptions but it is worth noting that there is lots of helpful information on the website. If there are any particular features that you think would be beneficial to have on that we haven’t covered, please do let us know.
36% of patients use the Electronic Prescription Service where a prescription is sent electronically to the pharmacist of your choice. This is not applicable to our dispensing patients but for the non-dispensing patients this has made life a lot easier and the numbers have continued to steadily increase. If you would like more information about this please do look at the website or ask at reception.
The telephone system has received lots of comments and whilst we understand not everyone appreciates a queuing system the majority of feedback has been so much more positive than it has been in previous years as patients don’t have to hit re-dial as many times first thing in the morning. Although some of the messages seem long these will be cut short if a receptionist becomes free to take your call and you are next in line.