As a practice and as individuals we endeavour to maintain high standards in all areas of organisation, service and clinical care. We always appreciate your ideas and suggestions and there is an active patients group.
Within the practice all staff meet regularly to review our standards and services. All feedback whether a formal complaint or informal feedback is taken seriously. We look at all significant events. Our NHS contract requires us to demonstrate that we achieve a long list of organisational and clinical criteria.
The dispensary is part of NHS England’s Dispensary Services Quality Scheme
Practice organisation- doctors, nurses and staff
The doctors meet weekly to review management and business issues, with a separate weekly meeting dedicated to clinical issues. Doctors and practice nurses regularly review performance in all major chronic disease areas, with regular clinical meetings to discuss protocols and procedures.
Regular meetings of doctors and staff take place with regard to reception, dispensing and office areas of work. Doctors have personal development plans subject to external peer review. Doctors also have to pass re-certification. All staff members have annual appraisals.